Matt Black Wall Arm 35cm

If you live in Ireland yes. More information can be found on our “Shipping Info” page. We can also ship internationally, please call us on 01-4589100 if you wish to enquire about this.

If you live in Ireland yes. More information can be found on our “Shipping Info” page. We can also ship internationally, please call us on 01-4589100 if you wish to enquire about this. If you live in Ireland yes. More information can be found on our “Shipping Info” page. We can also ship internationally, please call us on 01-4589100 if you wish to enquire about this.

We place a huge importance on our delivery service. Getting your order to you as fast and as safely as possible has been a key focus of Tile Merchant.

We deliver 90%+ of all orders on our own fleet of Tile Merchant trucks by our directly employed experienced drivers to get your order to your corner of Ireland as seamlessly as possible.

We will deliver your items within 2-4 working days. Once you confirm and pay for your order, you will receive email confirmation and once your order is shipped we will update you with delivery ETA.

We deliver across all 26 counties on the island of Ireland and the 6 Counties in Northern Ireland. Delivery is 7am-8.30pm, we will give you a time window in which we will be making kerbside delivery.

On the day of your delivery we will send a tracking code so you can follow our truck on its way to your home. Any times we provide are provisional as traffic can delay the best laid plans, though 99% of our deliveries are made within the specified window that we provide.

If you live down an idyllic rural boreen, in an urban area with restricted access, on an island or basically anywhere that a truck will have difficulty delivering heavy goods to: please get in touch. We can arrange a different method but don’t hesitate to contact our helpful delivery team. Failed delivery due to insufficient safe access will incur a redelivery fee. This decision is made by our experienced drivers as they have the sole responsibility of delivering our items safely.

Due to the nature of our products, we are unable to resell unpacked or previously sold items as we cannot guarantee that these items have been stored in the correct conditions. Customer safety and satisfaction are vitally important to us, therefore, we cannot resell items that may not be 100% and could potentially be of sub-standard safety specifications.

Please note that for any returns, a 25% restocking fee will apply. This fee covers the cost of handling and restocking returned items.

Unsuccessful Deliveries

In conjunction with the relevant information regarding delivery stated on our FAQ section, our delivery system requires a flat surface in which to drop our deliveries.

If we are unable to deliver an order to the arranged location due outlined criteria, customers will incur return delivery charges.

For deliveries that are unable to be completed for unforeseen circumstances we will endeavor to re-deliver at customers request at a reduced cost of €20 per pallet. Re-delivery of goods can be arranged for the following day or indeed a day to suit the customer.